With a now unified platform, Cheminées Poujoulat brings together tools, services and data in a Professional Space designed to simplify uses and improve the daily management of projects.
Publi-Information 
New step in its digital strategy, Cheminées Poujoulat unveils a completely redesigned version of its Professional Space. Designed as a unified environment, this tool becomes the central access point for all services intended for professionals: from design to ordering, including technical documentation and site monitoring.
Simplify the career path for professionals
With this new version, Cheminées Poujoulat is making a strategic shift: moving from a juxtaposition of tools to a single customer area, structured around the operational needs of users. The result is smoother journeys and a consistent interface to manage all interactions with the brand.
Until now, professionals had to navigate between several distinct services – 3D design with Cat-Draw (launched in 2016), installation monitoring via Cat-Check, online orders or even access to documentation. Since 2023, the need to group these entities has become apparent in order to simplify the user experience.
The new Professional Space is based on a functional logic: ordering, designing, costing, documenting or even monitoring its operations. Each customer has a personal account allowing them to access all services from a single interface, which is regularly enhanced. © Poujoulat Fireplaces
This overhaul is accompanied by a complete modernization of the technical architecture, notably integrating third-party services such as leads and guaranteeing performance aligned with current standards.
A scalable business tool, designed for field uses
Beyond centralization, Cheminées Poujoulat positions its Professional Space as a real operational tool. “We go beyond the logic of a simple catalog portal to offer support that concretely supports professionals in their daily lives.“, underlines Nicolas Beyer, the customer marketing director. Developed according to an agile methodology, the environment evolves continuously with regular updates (approximately every four weeks), a cadence allowing rapid integration of feedback from users – installers, design offices, distributors or project owners – as well as adjusting the functionalities to the realities on the ground.
At the heart of the system, the “Products and Solutions” catalog has been deeply enriched. Optimized search, redesigned filters, access to shipping times or even the possibility of exporting product data: the tool aims to facilitate the preparation of sites and the adjustment of schedules. A section dedicated to new products also allows you to quickly identify the latest offers.
Digitization of tailor-made products and diversification of order paths
Another notable development: the complete digitalization of the process dedicated to custom parts.
The offer dedicated to custom parts already existed, but it now benefits from a structured process, guiding the customer from the formulation of the need through to its processing. The objective is twofold: to reduce processing times and improve the precision of requests, while automatically directing files to the right internal contacts. © Poujoulat Fireplaces
On the orders side, Cheminées Poujoulat focuses on flexibility. The Pro Space offers six different input modes, adapted to user habits:
– search by article code;
– Navigation in the catalog;
– Import from a 3D study;
– Use of the interactive price guide;
– Duplication of existing orders;
– Or interconnection with the OpenFire ERP.
This system allows you to generate quotes or directly validate an order, with the possibility of transforming a quote into an order in one click – a significant time saving for professionals.
An experience inspired by e-commerce and open to the entire sector
Finally, the manufacturer voluntarily brings the user experience closer to mainstream e-commerce standards. Step-by-step order tracking, recent activity log, increased visibility on deliveries: all features designed to provide a level of readability that has become essential.
Designed for the entire ecosystem – installers, design offices, architects, distributors or project owners – the Pro Space is part of a broader strategy of digitalization of services. It illustrates Cheminées Poujoulat’s desire to combine products, digital tools and services in an integrated approach, serving project performance. © Poujoulat Fireplaces
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